NGU Rebranded Logo

Privacy Policy - NGU Real Estate Logan Logan

At NGU, we take your privacy seriously. This policy explains how we collect, use, store and disclose your personal information, and outlines your rights in relation to that information.
 
This policy applies to NGU and its related entities. It does not apply to third parties or independent businesses that may have their own privacy policies.

1. What is personal information?

“Personal information” has the meaning given under the Privacy Act 1988 (Cth). In simple terms, it is any information or opinion that identifies you, or could reasonably identify you.

Examples include your name, contact details, address, and employment information.

2. What information we collect

Depending on how you interact with us, we may collect:

  • identification details (such as your name and date of birth)
  • contact information (phone number, email, address)
  • employment or occupation details
  • information you provide through enquiries, forms, or correspondence
  • feedback, complaints, or survey responses
  • any other information you choose to provide

 

We may also collect non-identifiable data, such as website usage statistics, which does not personally identify you.

3. How we collect information

We generally collect personal information directly from you. This can occur when you:

  • use our website
  • contact us by phone, email, or in person
  • complete forms or agreements
  • request information or services
  • participate in promotions or surveys
  • provide feedback or make a complaint

In some cases, we may collect information from third parties, including:

  • professional advisers acting on your behalf
  • government or regulatory bodies
  • publicly available sources
  • service providers or business partners
  • other organisations where you have given consent

4. Website data and cookies

Our website may use cookies and similar technologies to improve your experience.
These tools help us:

  • recognise your device
  • understand how our website is used
  • remember your preferences
  • improve functionality and performance
  • We may also collect technical data such as IP address, browser type, and pages visited.
  • You can adjust your browser settings to disable cookies if you prefer.

5. Why we collect your information

We collect and use your personal information for purposes including:

  • providing our services
  • responding to enquiries and requests
  • communicating with you
  • managing our business operations
  • improving our services and website
  • marketing and promotional activities
  • maintaining accurate records
  • handling complaints
  • complying with legal and regulatory obligations

6. Who we share your information with

We may share your personal information with:

  • our staff, contractors, and related entities
  • service providers (such as IT, marketing, and administrative providers)
  • professional advisers (e.g. accountants, lawyers)
  • payment processors and other operational providers
  • regulatory authorities where required
  • We only disclose information where it is reasonably necessary for our business activities or where required by law.

7. Direct marketing

From time to time, we may contact you with information about our services that may be relevant to you.

These communications may be sent via email, SMS, or post.

You can opt out of receiving marketing communications at any time by:

  • using the unsubscribe link, or
  • contacting us directly

8. Accessing and updating your information

You have the right to request access to the personal information we hold about you.

If any of your details are incorrect or out of date, please let us know and we will update them.

In some circumstances, we may not be able to provide access (for example, where it would impact another person’s privacy), but we will explain why if that occurs.

9. Overseas storage and disclosure

Some of our service providers may be located outside Australia, including cloud-based systems.

As a result, your personal information may be stored or processed overseas.
We take reasonable steps to ensure that any overseas providers handle your information in accordance with Australian privacy laws.

10. Security of your information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

This includes a combination of technical, administrative, and physical safeguards.
While we work to protect your information, no system is completely secure, particularly when data is transmitted over the internet.

11. Third-party websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

12. Complaints and contact

If you have a question, concern, or complaint about how we handle your personal information, you can contact us using the details on our website.

We will aim to respond within a reasonable timeframe and work with you to resolve any issues.